CLIENT SUBROGATION PORTAL

Through discussions with the subrogation industry, auditing has been a known concern amongst carriers and third party administrators as it relates to the processing of recovery payments. A picture emerges of a system in which it’s almost impossible to follow the money and the lack of transparency makes it incredibly confusing or not even asked to understand who is recovering what for whom.

I completely agree with the comments made under "The lost art of the statement." I wanted to comment on the importance of taking a Recorded Statement in general. As I have sat in the desk of a front line claim handler and am now sitting on the other side (Subrogation), I truly do understand how important it is to take Recorded Statements and ensure they are done in a timely manner.

When handling a claim, the sooner you can interview all the parties involved the better off you are going to be in the long run. Too many times I see that the claim handler did not take a statement or waited to take a statement because they felt liability was clear. Once the file is being argued for potential recovery dollars though, it might be that two companies do not see eye-to-eye. Now figure how much time has gone by. We are all human and we all like to talk about what goes on in our life. Therefore, the more time an individual is given, the more people they talk to about their accident, the more advice they receive as to how to handle their claim on a personal level. The story has now changed 10 times. This does not make for good evidence when all is said and done.